Questions

We’re answering all your questions.

The products

Are ponchos suitable for both men and women?

Most ALL-IN poncho models are mixed, so they can be suitable for both men and women.

How do I maintain my article?

All products made from sponges or honeycomb weaving are machine washable, cold (maximum 30 degrees). We recommend 15-minutes cycles: enough to clean your product, economical and environmentally (less water and energy used). Avoid drying them and ironing them to extend their lifespan.

The SALTY BELT waterproof sports belt and pouch, and the Clean Kit change bucket are simply rinsed with fresh water.

The Charentaises don’t wash.

Where are the products made?

Since the start of the ALL-IN adventure in 2012, we have been proud to work with the same suppliers. We have forged a genuine relationship of trust with these selected partners, ensuring respect for the working conditions and the quality of the products, which are essential for our brand.

We have chosen to manufacture all our sponge products in Pakistan, the country of reference in terms of quality on this material.

The SALTY BELT waterproof sports belt is manufactured in our own workshop in France, in Hossegor.

The Charentaises are manufactured in France, in Charente of course, in the workshops of RONDINAUD and soon in the RIVALIN workshops.

Are your products safe for the skin and the environment?

All ALL-IN sponge or honeycomb weaving products (Ponchos, Seat Cover, beach towels…) are AZO FREE and Oeko-Tex Standard 100. These certifications aim to guarantee the human-ecological qualities of textiles: free of toxic products for the body and the environment.

How do I choose the size of my poncho?

Each model of poncho is available in one size. Here is a simple table to help you find the ideal poncho according to your size, age, or body type!

Your size Adapted ponchos
Between 90cm and 1m20
(up to about 6 years old)
Children’s range
Between 1m25 and 1m65
(from 6 years old)
Junior range
Between 1m55 and 1m95 Women, Men and Mixed Ranges
Over 1m90 and XXL sizes BigFoot range

Ma commande

What are the order preparation times?

Your orders are prepared in less than 24 hours. If you order before 2pm, the order will leave the same day, if you order after 2pm, the order will leave the next day at 2pm.

Who prepares the orders?

It’s us! We have chosen not to outsource the logistics and management of our stock in order to control the quality of the products and to check each shipment.

How do I follow my order?

To follow the progress of your order click here

Where is my order sent from?

For orders to Europe, orders are sent from our own warehouse in Hossegor.

To facilitate orders from customers residing in the USA and Canada, we have set up shipments from a French Warehouse located in Atlanta (USA).

What are the delivery times?

The delays between shipping and delivery of the parcel for Metropolitan France are from 24 hours to 48 hours (working days), and may vary depending on the region.

For Europe and the USA, count 5 and 7 working days, and for DOM-TOM, 10 working days.

Is it possible to return an item that doesn't suit me?

Have you made a mistake or changed your mind? No problem. Here is the procedure to follow depending on your case.

  • You want to return an item: you can return an item to us within 14 days of the date of your purchase. The return costs are your responsibility. The amount for returned items (excluding postage) will be refunded within 7 days of receipt.
  • You want to exchange an item: we exchange your item within 30 days of the date of your purchase. The return costs remain your responsibility. We cover the cost of sending the new item according to the shipping method of our choice.

All items returned or exchanged must be new, unused and in their original condition. Any product that does not comply with these conditions will not be accepted.

Custom items cannot be picked up or exchanged.

For any exchange or return requests, please contact us here.

How do I give my opinion on my order where ALL IN products?

We love to hear your opinion!
To share your views on the product with the world, visit the site to evaluate the product you ordered.
To make us a private return, you can use this

Contact form,
we will quickly take your message into account and with the utmost seriousness.

Retailers

What is the store closest to me?

Visit this page

which lists all ALL-IN partner outlets in France and around the world.

I have a store and I want to become a dealer

We thank you for your interest in our brand and invite you to check out this page:

we tell you everything!

Still in need of help?

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