Frequently asked questions

Most ALL-IN poncho models are unisex, so they can be worn by both men and women.

All sponge and honeycomb products are machine-washable, cold (30° maximum). We recommend 15-minute cycles: sufficient to clean your product, economical and ecological (less water and energy used). Avoid tumble-drying and ironing to prolong their life.

The SALTY BELT waterproof sports belt and pouch, and the Clean Kit changing bucket are simply rinsed out with fresh water.

Charentaises cannot be washed.

Since the start of the ALL-IN adventure in 2012, we've been proud to work with the same suppliers. We have built up a genuine relationship of trust with these selected partners, ensuring respect for working conditions and product quality, which are paramount to our brand.

We have chosen to manufacture all our sponge-based products in Pakistan, a benchmark country in terms of sponge quality. 

The SALTY BELT waterproof sports belt is manufactured in our own workshop in Hossegor, France.

Charentaises are made in France, in Charente of course, in the RONDINAUD workshops and soon in the RIVALIN workshops.

All ALL-IN terry and honeycomb products (Ponchos, Seat Covers, beach towels...) are AZO FREE and Oeko-Tex Standard 100 certified.

These certifications are designed to guarantee the human-ecological qualities of textiles: free from products that are toxic to the body and the environment.

Each poncho model is available in one size. Here's a simple chart to help you find the perfect poncho for your size, age or body type!

Your orders are prepared in less than 24 hours. If you order before 2pm, your order will be dispatched the same day. If you order after 2pm, your order will be dispatched the next day at 2pm.

We do it ourselves! We have chosen not to outsource our logistics and stock management in order to control product quality and check every shipment.

To track the progress of your order, click on the link in your account.

Orders are shipped from our own warehouse in Hossegor, France.

You'll find all the details about shipping and returns on this page

Did you make a mistake or change your mind? No problem. Here's the procedure to follow in your case.

• You wish to return an item: you may return an item within 14 days of the date of purchase. You are responsible for return shipping costs. The amount corresponding to the returned items (excluding shipping costs) will be reimbursed within 7 days of receipt.
• You wish to exchange an item: we will exchange your item within 30 days of the date of purchase. You are responsible for return shipping costs. We will pay the shipping costs for the new item, using the shipping method of our choice. 

All returned or exchanged items must be new, unused, and in their original condition. Any product not meeting these conditions will not be accepted.

Personalized items cannot be returned or exchanged.

For any exchange or return request, please contact us here.

We love to hear from you!

To let the world know what you think of the product, go to the site and rate the product you've ordered.

If you'd like to send us your feedback privately, you can use this contact form. We'll take your message promptly and seriously.

Visit this page, which lists all ALL-IN partner outlets in France and around the world.

We thank you for your interest in our brand and invite you to visit this page: we'll tell you all about it!